Got Questions?
General FAQs
We provide a one-month mechanical service warranty for every unit we service, specifically for washing machine and heat pump cleaning.
We take full responsibility for any damage or loss that may occur during or after our services. Rest assured, Mr. Shine is fully insured, and we will promptly investigate and take appropriate action to resolve any issues. Your peace of mind is our priority.
Yes, please enquire for further details and pricing information. Additional charges may apply.
We use 100% eco-friendly (non-toxic) cleaning products for all services. We always take extra care with the chemicals we use, ensuring safety and effectiveness in every job.
No, there’s no need for you to be present during the service. As long as we have access to your property, rest assured that it will be in good hands. We will take care of everything and let you know when we leave.
Currently, we accept payments via bank transfer and card transactions only (including credit card payment). Please note that we do not accept cheque or cash payments.
Yes, we do. However please note that our normal business hours are from Monday to Friday, 9:00 AM to 5:00 PM.
If you require a service outside of normal hours, including public holidays, additional charges may apply.
For changes: We kindly ask that you notify us at least 24 hours before your scheduled appointment to reschedule or adjust your booking.
For cancellations: Cancellations must be made at least 12 hours (preferably 24 hours) in advance to avoid any potential cancellation fees.
Please reach out as soon as possible if you need to make changes to your booking.
Yes. Cancellations made within 12 hours of the appointment or on the day of the service will be subject to cancellation fees.
The cancellation fee may vary, starting at a flat rate of $59 plus GST or as a percentage of the total booking cost, typically ranging from 10% to 25%.
Cancellation fees will be waived in the case of unavoidable or inevitable circumstances. We understand that unexpected events can occur, and we’re happy to accommodate such situations.
Washing Machine Cleaning FAQs
It typically takes about 1 to 1.5 hours for a top loader and 2.5 to 3 hours for a front loader. Some models may take a bit longer.
Yes. Upon request, we can provide part replacement services (non-electrical) only. We highly recommend considering this option, as long as the cost involved is reasonable and within your budget.
No, there is no need to move your washing machine. Please keep it in its current location.
We kindly request that the surrounding area is cleared to allow us to work safely.
Yes, we clean tumble dryers as well (vented and condenser dryers only for now).
We are preparing to provide cleaning services for heat pump dryers in the near future.
For Installation: Yes, we can install washing machines upon request.
For Removal: No, we do not offer removal services for washing machines. You may consider selling it for parts or contacting a recycling company.
Heat Pump Cleaning FAQs
It typically takes about 1 to 1.25 hours for a single wall unit. Some models may take a bit longer.
You can have peace of mind knowing that we always ensure the complete waterproofing of the surrounding area.
As part of our process, we may kindly ask you to temporarily move any light to medium-sized furniture or objects to provide us with some space to work efficiently.
Yes, we can if it is easily accessible and requires cleaning. Please note that an additional charge may apply for cleaning the outdoor unit with any disassembly involved.
No, while our cleaning service can identify and fix minor issues, we recommend contacting a heat pump technician for any heat pump-related problems.
It’s always best to seek professional assistance from a technician who specialises in heat pump maintenance and repairs.
Premium Carpet and Rug Cleaning
Yes, please clear the carpeted areas of small furniture and other items. We can assist with moving things if needed. You may leave any heavy furniture in place. We can take care
of moderately heavy items, such as couches and single beds, as we work. Please also remember to ensure a parking space is available near the main entrance to the property.
Since we work as a team. For instance, it should take just over an hour to clean a vacated three-bedroom single storey house (moderately soiled).
We aim to speed up the drying process, especially in winter, by implementing our quick-drying processes. Based on our experience during winter months, the carpets will be sufficiently dry for you to walk on by the time we finish cleaning, However, please allow about 6 to 10 hours for them to fully dry. Carpets should dry much quicker in summer.
Yes. General stain removal is included except for any stains that require special attention. You must let us know if you have any specific requirements for particular stains.
Yes, we service all different types of buildings.
Yes, we cover both residential and commercial.
Yes, we offer a standard option, which includes pre-vacuuming, pre-spray, hot water extraction/rinsing, and general stain removal.
However, we always recommend the premium option for the best possible cleaning results. We also offer flood restoration service.
Yes, we offer professional pest control services, handled by a fully licensed and experienced technician. If you require pest control alongside carpet cleaning, please let us know your specific needs.
Premium Upholstery Cleaning
Yes, please clear the area around the furniture to allow us to work efficiently, and kindly remove any coverings in advance. Please also remember to ensure a parking space is available near the main entrance to the property.
Since we work as a team. it typically takes about 45 minutes to clean a three seater couch (moderately soiled) and half an hour for a Queen mattress (moderately soiled).
We aim to speed up the drying process, especially in winter, by implementing our quick-
drying processes. Based on our experience during winter months, your couches and
mattresses will be sufficiently dry by the time we finish cleaning, However, please allow
about 4 to 6 hours for them to fully dry. They should dry much quicker in summer.
Yes, general stain removal is included except for any stains that require special attention. You must let us know if you have any specific requirements for particular stains.
Yes, we can proceed with a deep dry cleaning only option if the surfaces are visibly clean enough and you prefer not to wet your upholstery. However, we always recommend the premium option for the best possible cleaning results.
